THREE REASONS WHY YOU SHOULD SEND US A PHOTO OF THE DAMAGE
Even if you are an experienced DIYer or a person who is good at researching, it is very important that you contact us to send photos of your leather, vinyl, or wood damage. This is an important reminder for any Coconix user. Find out here why!
FIRST: YOU’LL FIND OUT THE RIGHT KIT FOR YOU
Many of our customers tend to buy the wrong kit for their repair projects. In some repair projects, more repair compound is required than what they have purchased. In cases for leather or vinyl repair, the color of their leather or vinyl does not have a match with the colors in the kit they have purchased. So in order to avoid these situations, we always recommend to consult us first so that you know which is the right repair kit for you. By doing this, you will avoid spending more than you need. Though our repair kits are available at very inexpensive prices, it’s better to be wise and practical. Send photos of your repair project first to firstname.lastname@example.org and save yourself from purchasing the wrong one.
SECOND: YOU’LL KNOW HOW TO REPAIR THE DAMAGE AND/OR IF IT IS REPAIRABLE USING OUR KIT
When you send us photos of your leather, vinyl, wood floor, or wood furniture damage, we’ll be assisting you with the color matching process. Also, we will be providing personalized advice on how to proceed with the repair. There will be occasions when we will request a new set of photos of your repair project. This may be due to bad lighting or angle and poor quality which might hinder us from giving you the best personalized advice possible. If you would like to get the right repair instructions in no time, please make sure that the photos you will send us will clearly show the color of your leather, vinyl, or wood. Also, please check if the damages of your leather, vinyl, or wood can are visible in the photos you will send us. This is to make sure that we can give the appropriate repair instructions for the type of damage that you have. By doing this, we will also be able to check the extent of the damage and if it is repairable with our repair kits.
THIRD: YOU’LL KNOW HOW TO GET THE RIGHT COLOR AND GET THE FINISH YOU DESIRE
After we have provided color matching instructions and repair instructions, you might experience color matching as a challenging step of the repair. Please try first our color mixture suggestion on an inconspicuous area before the actual application on the damaged area. If in the case our suggested color mixture is not a perfect match to your leather, vinyl, or wood, kindly send us photos of your repair project’s current state and the color mixture that you have made so far. Using the photos you will send us after your first trial, we will provide further instructions on how to get the right color match. Also, there are some leather, vinyl, or wood that has a unique material finish. If this is the case, you may contact us or send us photos of the repaired area and we will help you get the finish that you desire.
If you have any questions, please do not hesitate to contact our Coconix Support Team and Repair Experts! They’s be more than happy to help you with your repair project and provide personalized advice to get that repair results you desire!