Coconix repair and order support

Tell us what happened. We will help with the next step.

Send your repair question and photos for personalized guidance, or contact Coconix for help with color matching, product use and Coconix.com orders.

Get repair advice View contact options

Floor & Furniture Leather & Vinyl Fabric & Carpet Tile & Stone

Coconix support

You do not have to figure out the next step alone.

Share photos and a short description for repair guidance, or reach the Coconix Support Team by live chat, phone or email for product, order and account questions.

Best for repair questions

Personalized repair advice

Send the item, damage, product and photos through the guided form.

Best for order support

Email Coconix Support

support@coconix.com · Response within one business day.

Best for a quick question

Start a live chat

Available 24 hours a day, 7 days a week.

Best for direct support

Call the support team

Available 24 hours a day, 7 days a week.

Personalized support

Tell us about your repair

Usually replies within 1 business day

Required fields

Repair Help
Your name
Email
Short repair summary
Repair material
Coconix product (optional)
Describe your repair and question	If you used a Coconix product, include the product name, colours used and what happened at each repair step.
Upload repair photos (recommended)	Upload 2–5 clear, unedited photos in natural light: the full item, a close-up of the damage, a side angle showing depth or texture, and the Coconix product and colour labels when relevant. Avoid flash, filters and digital zoom. Include a ruler or coin when scale is unclear. Choose photos JPG, PNG or HEIC · up to 20MB per photo · maximum 5 photos.
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Request Type
Intake Source

Direct support

Email, chat or call Coconix

Live chat and phone support are available 24 hours a day, 7 days a week. Email questions are normally answered within one business day.

support@coconix.com

Send an email

Live chat

Talk with the team

Start live chat

Phone

Regional support lines

United States+1 (503) 400 33 03
Canada+1 (825) 305 44 43
United Kingdom+44 (7488) 88 99 10

Frequently asked questions

Answers before you contact us

Check the most common Coconix product and repair-support questions.

Do I need any special skills to use Coconix repair kits?

No special skills are required! Coconix repair kits are designed to be user-friendly, with clear, step-by-step instructions to guide you through the process. Whether you’re a first-time user or an experienced DIYer, you can achieve professional-looking results with ease.

How do I use Coconix repair kits?

Coconix repair kits come with detailed instructions and easy-to-follow guides to help you every step of the way. You can also access our Quick-Start Guides for additional tips and video tutorials.

What materials can Coconix repair kits fix?

We offer specialized kits for a variety of surfaces, including leather & vinyl, fabric & carpet, floor & furniture, tile & stone, and more. Each product is designed for specific materials—check the product description to ensure it's suitable for your needs.

How long will the repair last?

When applied correctly, our repair solutions are designed to provide long-lasting results. For optimal durability, take your time and ensure each step is completed carefully. Rushing through the process can impact the final outcome, so following the instructions at your own pace will help you achieve the best possible results.

What if I’m not satisfied with the results?

We stand behind the quality of our products. If you encounter any issues, contact our Repair Expert Team, and we’ll be happy to assist and provide a satisfaction guarantee.

Are Coconix repair kits environmentally friendly?

Yes, repairing instead of replacing helps reduce waste, and Coconix kits are designed to support sustainable living by extending the life of your belongings.

How can I send photos to receive personalized advice?

If you need personalized advice, simply take clear photos of the area you’re repairing and submit them via the Personalized Advice Form. Be sure to include a brief description of the issue, and our repair experts will provide tailored guidance to help you achieve the best results!