Refund policy
Refund Policy
Thank you for shopping with us! We want you to be fully satisfied with every product you purchase. If for any reason you are not completely happy with your order, we are here to help make things right.
30-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you have 30 days from the date of receipt to request a refund or exchange. Proof of purchase, such as your order number or receipt, will be required for processing any returns or refunds.
How to Request a Refund
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Contact Us: Reach out to our customer service team at support@coconix.com with your order details.
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Return Authorization: We will provide you with a return authorization and shipping instructions.
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Send It Back: Please securely package your item and send it back using the return label provided. Note that return shipping costs are the responsibility of the customer unless the product is defective or damaged.
Refund Processing
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days to your original method of payment.
Non-Refundable Items
Please note that certain items are non-refundable, including:
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Products that have been used or damaged after delivery.
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Items purchased on clearance or marked as "final sale."
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at support@coconix.com. We will arrange for a replacement or provide a full refund, including shipping costs.
Need Help?
We are always here to assist you. For any questions about your order or our refund policy, please reach out to our support team at support@coconix.com.
Your satisfaction is our priority, and we’re committed to ensuring you have a great experience with our products.
